FAQ

All branches have 24 hours air conditioning to maintain constant temperature.

Follows the instruction provided by Fire Services Department.

7 X 24 around the clock secuity access system, high resolution monitor and alarm system.

Suitable for students, singles, or residents of small apartments who want to own their own personal mini storage unit at the lowest price. It is recommended to choose a small warehouse with an area of about 8-15 square feet, convenient for storing personal items and small sundries.

For families of 2-3 people, primarily storing seasonal small appliances and clothing, it is recommended to choose a medium-sized warehouse with an area of about 15-25 square feet. It is also suitable for small businesses and e-commerce as a goods warehouse, flexibly meeting inventory needs.

For families with three or more members or small families with infants, usually needing to store large items and collections, such as valuable toys, sports shoes, and professional equipment (like photography, outdoor, camping, drones, etc.), it is recommended to choose a large-sized warehouse with an area of about 25-40 square feet to meet various needs.

Warehouses with an area of over 40 square feet offer ample space and flexibility, such as for large furniture, bicycles, camping, car parts, etc., and are also popular with companies for storing documents, samples, or goods. The number of units in each area is limited, so it is suggested to contact and reserve early to avoid missing out on the ideal choice.

Branches have different size storges, please call 21112636 for details.

We welcome customers to have site visit to know the actual environment before rental.

Please call 2111 2636 or contact the branch directly to make appointment . If you want to have site visit on weekend, Sunday or public holiday, please make your appointment at least one working day in advance.

Mini warehouse offline rental process:

1. Select a mini warehouse branch

2. Contact us to make an appointment to visit the mini-storage

3. Select the mini warehouse size and lease period

4. Please provide ID card/business registration, address proof document and payment of warehouse rental fee

5. Receive the smart door card and door lock and start using it

Hotline: (852) 2111 2636 email: [email protected] Whatsapp: (852)5118 8503

By appointment for site visit: Monday to Friday: 10:00 am to 7:00 pm Saturaday/Sunday and Public Holiday: 10:00 am to 5:00 pm

Please call (852) 2111 2636 after office hours.

The deposit is 1 month's original rent and will be returned within 30 days after the contract ends and you move out.

Customer can have following payment methods: EPS, cheque, credit card, Faster Payment System (FPS) or interest free installment.

One Storage will issue invoice to customer who settles rental fee by monthly base through email or whatsapp. However, no monthly invoice will be issued if you are prepayment customer.

Customer can use intelligent access card anytime to move in and access to the storage.

Yes, customer can access the storage with access card anytime to deposit and take anything 24 hours.

Cutomer is prohibit to deposit anything that may considered harmful, dangerous, restricted or prohibited by law, includes but not limited to explosive, flammable, radioactive, chemicals, illegal, corrosive, food or perishable goods. One Storage Management Company Limited has the right to teminate the agreement immediately and ask for compensation. No refund of deposit for this situation.

If customer needs to teminate the agreement, all payments prepared are not refundable.

Yes, customer services officer will contact customer 30 day before the agreement expired and new agreement will be issued for customer to sign.

"Customer needs to contact us 14 days before the due date by written notification, call or email (Customer service officer will send the temination document by email.) Document and review of the storage are needed on the temination day. Deposit will refund within 30 days after termination of agreement."