FAQ
1. How about the enviroment and humidity of the storage?
All branches have 24 hours air conditioning to maintain constant temperature.
2. How about the fire services facilities for storage?
Follows the instruction provided by Fire Services Department.
3. How about the security of the storage?
7 X 24 around the clock secuity access system, high resolution monitor and alarm system.
1. What size of storage I need?
Suitable for students, singles, or residents of small apartments who want to own their own personal mini storage unit at the lowest price. It is recommended to choose a small warehouse with an area of about 8-15 square feet, convenient for storing personal items and small sundries.
For families of 2-3 people, primarily storing seasonal small appliances and clothing, it is recommended to choose a medium-sized warehouse with an area of about 15-25 square feet. It is also suitable for small businesses and e-commerce as a goods warehouse, flexibly meeting inventory needs.
For families with three or more members or small families with infants, usually needing to store large items and collections, such as valuable toys, sports shoes, and professional equipment (like photography, outdoor, camping, drones, etc.), it is recommended to choose a large-sized warehouse with an area of about 25-40 square feet to meet various needs.
Warehouses with an area of over 40 square feet offer ample space and flexibility, such as for large furniture, bicycles, camping, car parts, etc., and are also popular with companies for storing documents, samples, or goods. The number of units in each area is limited, so it is suggested to contact and reserve early to avoid missing out on the ideal choice.
2. What size of storage for selection?
Branches have different size storges, please call 21112636 for details.
1. Can we have size visit before rental?
We welcome customers to have site visit to know the actual environment before rental.
2. Any appointment needed before site vist?
Please call 2111 2636 or contact the branch directly to make appointment . If you want to have site visit on weekend, Sunday or public holiday, please make your appointment at least one working day in advance.
1. Join the warehouse leasing process?
Mini warehouse offline rental process:
1. Select a mini warehouse branch
2. Contact us to make an appointment to visit the mini-storage
3. Select the mini warehouse size and lease period
4. Please provide ID card/business registration, address proof document and payment of warehouse rental fee
5. Receive the smart door card and door lock and start using it
1. How to contact One Storage?
Hotline: (852) 2111 2636 email: [email protected] Whatsapp: (852)5118 8503
2. What is office hours for payment and site visit for One Storage?
By appointment for site visit: Monday to Friday: 10:00 am to 7:00 pm Saturaday/Sunday and Public Holiday: 10:00 am to 5:00 pm
3. How to contact One Storage after Office hours?
Please call (852) 2111 2636 after office hours.
1. How One Storage strengthens customer protection
One Storage offers the One Care warranty plan for customers renting mini storage units. In the event that belongings stored in the mini storage are lost or damaged, One Storage will compensate the customer with a corresponding indemnity according to the terms of the plan.
2. What is One Care?
If the customer's belongings are lost or damaged due to any of the following circumstances, One Storage will provide compensation based on the indemnity standards outlined in Schedule 1 of the One Care plan:
1. By or as a result of unauthorized tampering, breaking in, and/or breaking open of the storage facility used by the customer; or
2. By or as a result of fire occurring in the building where the storage facility is located; or
3. While in transit undertaken by One Storage (or its authorized agent or contractor).
3. Is One Care included in the mini storage rental service?
No. Customers have the option to purchase additional One Care coverage when renting a mini storage unit. If they choose to add this coverage, any loss or damage to stored items will be compensated based on the indemnity standards outlined in Schedule 1.
Schedule 1 — Warrant Payment
| Storage Type | Maximum Indemnity Limit ($) |
|---|---|
| Small Storage (8–15 sq. ft.) | 500 |
| Medium Storage (15–25 sq. ft.) | 1,000 |
| Large Storage (25–40 sq. ft.) | 1,500 |
| Extra-large Storage (40 sq. ft. or above) | 2,000 |
4. Does the warranty cover loss or damage caused by incidents occurring outside the storage facility?
No. The warranty only applies to property involved within the storage facility or during transportation.
5. Will the warranty remain valid if the customer stops paying the One Care fee?
No. The warranty is only valid when the customer has fully paid the required fees to One Storage. It becomes immediately invalid once the customer ceases to be a One Storage customer.
6. One Storage notifies the customer of the termination of the One Care warranty. Can the fees already paid be refunded?
Yes. One Storage will refund the customer on a pro-rata basis for the fees paid covering the period after termination.
7. If multiple incidents of loss or damage occur, can the customer submit multiple claims under the warranty?
No. Each customer may only submit one warranty claim.
8. Is the warranty an independent compensation or insurance solely by One Storage?
No. The additional and supplementary benefits provided by the One Care warranty should not be considered as an independent compensation, insurance commitment, or arrangement undertaken by One Storage.
9. How is the One Care fee calculated?
According to Schedule 2, the One Care fee is categorized based on the type of storage unit rented.
- Small Storage (8–15 sq. ft.) — $18/month
- Medium Storage (15–25 sq. ft.) — $28/month
- Large Storage (25–40 sq. ft.) — $38/month
- Extra-large Storage (40 sq. ft. or above) — $48/month
Schedule 2 — Fee Details
| Storage Type | Monthly Fee ($) | Monthly Payment (Without Discount) | Annual Payment (With Discount) |
|---|---|---|---|
| Small Storage (8–15 sq. ft.) | 18 | 18 × 12 = 216 | 216 × 95% = 205 |
| Medium Storage (15–25 sq. ft.) | 28 | 28 × 12 = 336 | 336 × 90% = 302 |
| Large Storage (25–40 sq. ft.) | 38 | 38 × 12 = 456 | 456 × 88% = 401 |
| Extra-large Storage (40 sq. ft. or above) | 48 | 48 × 12 = 576 | 576 × 85% = 490 |
1. Any deposit is needed for storage rental?
The deposit is 1 month's original rent and will be returned within 30 days after the contract ends and you move out.
2. How to pay the rental fee?
Customer can have following payment methods: EPS, cheque, credit card, Faster Payment System (FPS) or interest free installment.
3. Can One Storage issue monthly rental fee invoice for payment which requested by company?
One Storage will issue invoice to customer who settles rental fee by monthly base through email or whatsapp. However, no monthly invoice will be issued if you are prepayment customer.
1. After rental, how to move in and access for the stoarge?
Customer can use intelligent access card anytime to move in and access to the storage.
2. Can customer access the storage anytime?
Yes, customer can access the storage with access card anytime to deposit and take anything 24 hours.
3. Anything is prohibit to deposit in storage?
Cutomer is prohibit to deposit anything that may considered harmful, dangerous, restricted or prohibited by law, includes but not limited to explosive, flammable, radioactive, chemicals, illegal, corrosive, food or perishable goods. One Storage Management Company Limited has the right to teminate the agreement immediately and ask for compensation. No refund of deposit for this situation.
1. What is the process for the incompleted agreement which need to terminate? Any penalty for this situation?
If customer needs to teminate the agreement, all payments prepared are not refundable.
"2. Does the customer need to sign a new agreement if he/she wants to continue the stoarge services?
Yes, customer services officer will contact customer 30 day before the agreement expired and new agreement will be issued for customer to sign.
3. What is the process for agreement expired?
"Customer needs to contact us 14 days before the due date by written notification, call or email (Customer service officer will send the temination document by email.) Document and review of the storage are needed on the temination day. Deposit will refund within 30 days after termination of agreement."
If you cannot get the answer you want, please contact One Storage directly!
